Returns Policy
We want you to be happy with your purchase. If for any reason you are not completely satisfied, you may return eligible items within the timeframe below.
Returns Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
- unused
- in original packaging
- in resalable condition
- returned with proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are non-returnable unless faulty:
- made-to-order or personalised items
- clearance or sale items
- gift cards
- hygiene-sensitive products
Return Shipping Costs
If you are returning an item because you changed your mind, you are responsible for the return shipping costs.
We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.
If the item is faulty, damaged, or incorrect, we will arrange the return at no cost to you.
How to Return an Item
To start a return, please contact us at:
hello@werko.co.uk
Include:
- your order number
- the item(s) you wish to return
- the reason for the return
We will provide return instructions once your request has been reviewed.
Refunds
Once your return is received and inspected, we will notify you of the refund approval.
Approved refunds will be processed to your original payment method within 5–10 working days.
Please note that your bank or payment provider may take additional time to process the refund.
Original shipping charges are non-refundable unless the item was faulty or sent incorrectly.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery.
Please include photos of the item and packaging where possible so we can resolve the issue quickly.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your original purchase for a refund and place a new order.
Contact Us
For any returns enquiries, contact:
hello@werko.co.uk
