Privacy & Cookie Policy
Effective date: April 2026
This Privacy Policy explains how Werko UK Ltd (“we”, “our”, “us”) collects, uses and protects your personal information when you visit our website, purchase products from us, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Werko is the data controller responsible for your personal data.
If you have any questions about this Privacy Policy or your personal data, please contact us:
Werko UK Ltd
Email: hello@werko.co.uk
Address: Werko UK Ltd, 124 City Road, London, EC1V 2NX
2. The Information We Collect
We may collect and process the following information:
Information you provide directly:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Payment details
- Account login details
- Any correspondence sent to us
Information collected automatically:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on our website
- Referral URLs
- Shopping behaviour on our website
This information may be collected through cookies and analytics technologies.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Manage your account
- Deliver customer service and support
- Process payments and refunds
- Improve our website functionality and customer experience
- Detect fraud and maintain website security
- Send marketing communications where you have opted in
- Comply with legal obligations
4. Legal Basis for Processing
Under UK GDPR, we process your data on the following legal bases:
Contract
To fulfil orders and provide our services.
Legitimate Interests
To improve our website, prevent fraud and operate our business effectively.
Consent
For sending marketing communications and placing non-essential cookies.
Legal Obligation
To meet tax, accounting and regulatory obligations.
5. Sharing Your Data
We may share your personal data with trusted third parties, including:
- Payment processors
- Delivery and logistics providers
- Website hosting providers
- Analytics providers
- Marketing platforms
- Professional advisers
- Regulatory authorities where required
We do not sell your personal data to third parties.
6. International Transfers
Some of our service providers may process your data outside the UK. Where this happens, we ensure appropriate safeguards are in place to protect your information.
7. Data Retention
We retain personal data only for as long as necessary for the purposes it was collected, including satisfying legal, tax and accounting requirements.
8. Marketing Communications
If you opt in, we may send you updates about products, offers or news.
You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
9. Your Rights
