Shipping Policy
We aim to process and dispatch all orders as quickly as possible to ensure your items arrive safely and on time.
Order Processing
Orders are processed Monday to Friday, excluding weekends and public holidays.
Orders placed after our daily cut-off time may be processed on the next working day.
During busy periods, promotional events, or public holidays, dispatch times may be slightly longer than usual.
Delivery Times
Estimated delivery times will vary depending on your location and the shipping method selected at checkout.
Typical delivery times:
- UK Orders: 2–5 working days
- International Orders: 5–10 working days
Please note these delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your basket.
We may offer free shipping on qualifying orders, which will be shown automatically during checkout.
International Shipping
We ship to selected international destinations.
International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These charges are the responsibility of the customer.
We are not responsible for delays caused by customs clearance processes.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
Please allow up to 24 hours for tracking information to update.
Delayed or Lost Orders
While we work with trusted delivery partners, delays can occasionally occur.
If your order has not arrived within the expected timeframe, please contact us and we will investigate with the courier.
We are not responsible for delays caused by:
- courier disruptions
- customs delays
- incorrect shipping information provided at checkout
Incorrect Address Information
Please ensure your shipping details are correct before placing your order.
If an incorrect address is provided and the parcel is returned to us, additional shipping charges may apply for re-delivery.
Contact Us
If you have any questions about shipping, please contact our customer service team at:
hello@werko.co.uk
